2424 Washington Street
Waukegan, IL 60085

(847) 249-4330

Monday: 8:30 AM - 4:00 PM
Tuesday: 8:30 AM - 4:00 PM
Wednesday: 8:30 AM - 4:00 PM
Thursday: 8:30 AM - 4:00 PM
Friday: 8:30 AM - 4:00 PM


Aid low-income families by reducing home energy cost. Assist low-income households pay for part of their winter energy costs.

LIHEAP, Weatherization and CSBG customers may become income eligible for Water & Sewer assistance. Other restrictions apply.

Customers may receive a benefit of up to $1,500 total for:
- Disconnection !€“ Amount to Reconnect
- Imminent Disconnection !€“ Amount to Prevent Disconnection
- Disconnection Fees, Late Fees !€“ all regular fees
- Arrears / Past Due Balance

Benefits are only available once for water and once for wastewater/sewer, per household, from December 1, 2021 through October 31, 2023.


Income Requirements - 200% of Federal Poverty Guidelines.
Residency Requirements - Lake County. Go to website for details.



Program Fees:

No fees/charges

Intake Process:

Appointment required. Applications are taken first come- first serve basis.

Documents Required:
Itemized water and/or wastewater bill at intake appointment
Call for details


Program Contact Information

Primary Contact

Program Contact Information

(847) 249-4330

Phone Numbers

Primary Program Phone

(847) 249-4330

Address Listings

Physical (Primary)

2424 Washington Street
Waukegan, IL 60085

Handicap Accessible?




Volunteer Opportunities:

1. Changing Lives Upscale Resale Shop: Volunteers will assist customers; ring sales in cash register; sort, stock, price, tag, organize and hang merchandise on racks and shelves; and/or assist with packing seasonal items for storage area.
2. Program Office Support: Volunteers will be assigned to assist departments with clerical support, such as data entry, phone calls, filing.
3. Annual Anti-Poverty Walk: The 1st Saturday in May, volunteers load and unload tables and chairs, set-up & breakdown tents and check-in walkers at registration. Other volunteers are needed along the 5K route to man water stops and finish-line concession stands.
4. National Days of Service:
-Martin Luther King Jr. Day of Service: Volunteers will read selected books to Head Start children ages 3-5 years old at various Head Start Lake County locations as part of National Day of Service and the National Day of Racial Healing.
- 911 and Veterans Day of Service: The CAP Volunteer Program in conjunction with the Army Retiree Office at Fort Sheridan distributes red donation boxes to collect donations for Veterans living at the Captain James A. Lovell Federal Health Care Center. Volunteers will be assigned to a donation box.

Contact Person for Volunteer Opportunities: Lisa Hayes at

Date of Official Change:

May 23, 2022

Related Resource

Geography Served

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  • Illinois
    • Lake County
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