CITIZENS UTILITY BOARD - Utility Service Complaints
Address
309 West Washington Street
Suite 800
Chicago, IL 60606
(800) 669-5556
Service Hours
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM
AKA:
CUB
Description:
Assists individuals in submitting a complaint against their utility company. Services ensure consumers have safe, reliable utility services at reasonable rates.
Eligibility:
Lake County residents
Languages:
Spanish
Program Fees:
No fee
Intake Process:
Submit online or call
Documents required: None
Contacts
Program Contact Information
Phone Numbers
Toll Free Hotline
(800) 669-5556
Address Listings
Physical (Primary)
309 West Washington Street
Suite 800
Chicago, IL 60606
Mailing
309 West Washington Street
Suite 800
Chicago, IL 60606
Handicap Accessible?
Yes
Wishlist:
None
Volunteer Opportunities:
Citizens Utility Board (CUB) Volunteer Team - help fight for clean energy, fair utility rates, and consumer rights across Illinois
Accepts volunteers who are court-mandated to complete community service.
Contact Name for Volunteer Opportunities - Matt Harvey at 312-292-5867 or mharvey@citizensutilityboard.org
Legal Status:
Non-Profit
Date of Official Change:
January 8, 2026
Related Resource
Services
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Geography Served
- Illinois
- Lake County
- Lake County
If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.
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