Service Providers

211 works with health and human service partners from all across Lake County, Illinois to provide the most accurate, concise information and referrals for any resident looking to get connected to critical resources. We invite providers of health, human and social services for Lake County residents to join in as a 211 partner. Read this Guide for Service Providers for more information. 


211 will help Lake County health and human service providers in a variety of ways, such as:

  • 211 fields the first call. 211 reduces the burden on service providers like you and creates efficiencies by helping individuals find the right solution in one call. This approach will increase accurate referrals to you so you’ll spend less time redirecting calls to other agencies and more time addressing the needs of your own clients to help prevent additional issues from arising. Over time, this approach reduces the ultimate cost of services and increases the impact of program funding.
  • 211 pre-screens. 211 takes care to rmaefer to you only people who meet your agency’s eligibility requirements...helping to ensure your resources are used wisely.
  • 211 saves time. 211 is a resource for you and your staff. It’s a free, 24/7 time-saving tool for social workers, doctors, nurses, government officials, and more. If someone comes to you looking for help you can’t provide, direct them to call 211 and get pointed in the right direction.

Current 211 Service Providers

Service providers are encouraged to update information about their organization, and services frequently so that together we can provide the most complete and accurate information and referrals. Updates can be provided to 211 at any time throughout the year.

Examples of updates include:

  • Key staff contact information for service
  • Address and/or change in service locations
  • Hours 
  • Eligibility, including documents required
  • Volunteer opportunities or donation needs
  • Change in capacity - funds increased, funds exhausted, wait listed opened
  • Closing service either temporarily or permanently
  • New service offerings

We recommend providers update their information no later than 48 hours after a program addition, change or closure. Please email This email address is being protected from spambots. You need JavaScript enabled to view it. to make edits and/or add new services to 211.

In addition, 211 will contact each provider annually to update information in the 211 resource database with the goal of ensuring resource information is accurate as confirmed by the service provider.

Become a 211 Service Provider

Apply to add your organization, programs and services to the 211 resource database by completing a 211 Service Provider Application Form. Be sure to read the 211 Lake County Inclusion Policy (below) to see if you are eligible to be listed. Note that if your program has already qualified for Find Help Lake County, you don’t need to apply.

The application form linked above is a .docx file, which is created by Microsoft Word and might not open in your browser. If you click on the link and nothing happens, check your Download folder.

Inclusion Policy

Read our 211 Lake County Inclusion Policy for an explanation of which services are included in the 211 database.

Need Training?

We can provide 211 training and promotional materials for your organization. Contact This email address is being protected from spambots. You need JavaScript enabled to view it.