CAPTAIN JAMES A. LOVELL FEDERAL HEALTH CARE CENTER - Caregiver Support Program

Address

3001 Green Bay Road
Building 133EF, Room 2A-117
North Chicago, IL 60064

(224) 610-2273

www.va.gov/lovell-federal-health-care-va/health-services/caregiver-support/

Service Hours
Monday: 7:30 AM - 4:00 PM
Tuesday: 7:30 AM - 4:00 PM
Wednesday: 7:30 AM - 4:00 PM
Thursday: 7:30 AM - 4:00 PM
Friday: 7:30 AM - 4:00 PM

Caregiver Support Center
Monday: 8:00 AM - Noon
Tuesday: 8:00 AM - Noon
Wednesday: 8:00 AM - Noon
Thursday: 8:00 AM - Noon
Friday: 8:00 AM - Noon

Description:

Provides supportive services for family caregivers of an enrolled veteran. Offers the following two programs based on level of care (see eligibility guidelines below):

Program of General Caregiver Support Services (PGCSS)
- Individual support related to the care of the veteran
- Skills training on caregiving for a veteran's unique needs
- Respite care
- Peer support mentoring
- Training and support through in-person, online, and telehealth sessions
- Referrals to available resources

Comprehensive Assistance for Family Caregivers (PCAFC) - Provides all services listed above and the following:
- Mental health support
- Virtual Psychotherapy for Caregivers Program (VPPC)
- CHAMPVA (if uninsured)
- Monthly stipend
- Beneficiary travel

Eligibility:

Caregiver must be 18 years or older and one of the following:
- A veteran's spouse, child, parent, stepfamily, or extended family member, OR
- Someone who lives with an eligible veteran full time, OR
- Someone who will live with an eligible veteran full time if designated by a family member

For General Caregiver Support Services (PGCSS) the veteran must:
- Need assistance with one or more activities of daily living, OR
- Need supervision or protection based on symptoms or residuals of neurological impairment, other impairment or injury

For Comprehensive Assistance for Family Caregivers (PCAFC), the veteran must meet the following criteria:
1. Sustained or aggravated a serious injury (or illness) in the line of duty in the active military, naval or air service during any service era
2. Have a single or combined service-connected disability rating by the Department of Veterans Affairs (VA) of 70% or more, AND
3. Be in need of personal care services (requiring in-person personal care services) for a minimum of six continuous months based on any one of the following:
-An inability to perform an activity of daily living
-A need for supervision/protection based on symptoms or residuals of neurological, other impairment or injury
-A need for regular or extensive instruction or supervision without which the ability of the Veteran to function in daily life, would be seriously impaired

Languages:

None

Program Fees:

No fee

Intake Process:

Call, visit website, or visit the Caregiver Support Center for assistance

Documents Required:
- No information has been provided by the Agency; contact for details

Contacts

Marie Bulfer

Primary Contact

Program Contact Information

(224) 645-1950

Marie.Bulfer@va.gov

Phone Numbers

Primary Program Phone

(224) 610-2273

Address Listings

Physical (Primary)

3001 Green Bay Road
Building 133EF, Room 2A-117
North Chicago, IL 60064

Mailing

3001 Green Bay Road
North Chicago, IL 60064

Handicap Accessible?

Yes

Wishlist:

None

Volunteer Opportunities:

None

Date of Official Change:

September 8, 2025

Related Resource

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    • Illinois
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      Edit Service DetailsClick here to see this service (RP-1400.8000-145) and related services within the Service Tree.

      Geography Served

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      • Illinois
        • Lake County
        Edit Service DetailsClick here to see this service (PH-0800) and related services within the Service Tree.

        Geography Served

          If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

        • Illinois
          • Lake County
          Edit Service DetailsClick here to see this service (PH-1400.5000-650) and related services within the Service Tree.

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