PACE - ADA Paratransit Services

Address

550 West Algonquin Road
Arlington Heights, IL 60005

(312) 663-4357

www.pacebus.com/ada

Bus Service Hours - North and Central Lake County
Monday: 6:00 AM - 11:00 PM
Tuesday: 6:00 AM - 11:00 PM
Wednesday: 6:00 AM - 11:00 PM
Thursday: 6:00 AM - 11:00 PM
Friday: 6:00 AM - 11:00 PM
Saturday: 8:00 AM - 11:00 PM
Sunday: 10:00 AM - 8:00 PM

Bus Service Hours - Southeast Lake County
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 7:00 AM - 7:30 PM

Reservation Line Hours
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 8:00 AM - 5:00 PM

*Holiday Reservation Line Hours: 8:00 AM - 5:00 PM

Description:

Provides reservation-based, door-to-door transportation for certified ADA passengers. Serves individuals whose disability or health condition prevents them from using fixed-route service. Trips are provided within the same hours and geographic area as fixed-route service.

NOTE: Passengers must be ADA Paratransit Certified. Call the Regional Transportation Authority (RTA) ADA Paratransit Certification program to request an application and schedule an in-person eligibility interview.

Eligibility:

Passengers must be ADA Paratransit certified through RTA

Languages:

- Spanish
- Polish

Program Fees:

Set Program Fee:
- One-way fare $3.25
- Booklets of 10 tickets can be purchased through Pace for $32.50

Payment Methods:
- Accepts cash only on-board; must be exact change
- Accepts payment via Ventra App; payment must be made at time of reservation

Intake Process:

- To apply for certification, call the RTA ADA Paratransit Certification program to request an application and schedule an in-person eligibility interview
- Once certified for ADA paratransit, rides can be schedule by phone or by using the Ventra App one day in advance

Documents Required:
- ADA Paratransit certification

Contacts

Program Contact Information

Pace Main Office

Program Contact Information

(847) 364-7223

Phone Numbers

RTA ADA Paratransit Certification Program Phone

(312) 663-4357

North and Central Lake County Reservation Line

(800) 201-6446

Southeast Lake County Reservation Line

(800) 554-7599

Address Listings

Physical

Confidential Location
Arlington Heights, IL 60005

Mailing (Primary)

550 West Algonquin Road
Arlington Heights, IL 60005

Handicap Accessible?

Yes

Wishlist:

None

Volunteer Opportunities:

None

Date of Official Change:

June 20, 2025

Related Resource

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Lake County
    Edit Service DetailsClick here to see this service (BT-4500.6500-170) and related services within the Service Tree.

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