PACE - ADA Paratransit Services
Address
550 West Algonquin Road
Arlington Heights, IL 60005
(312) 663-4357
Bus Service Hours - North and Central Lake County
Monday: 6:00 AM - 11:00 PM
Tuesday: 6:00 AM - 11:00 PM
Wednesday: 6:00 AM - 11:00 PM
Thursday: 6:00 AM - 11:00 PM
Friday: 6:00 AM - 11:00 PM
Saturday: 8:00 AM - 11:00 PM
Sunday: 10:00 AM - 8:00 PM
Bus Service Hours - Southeast Lake County
Monday: 6:00 AM - 10:00 PM
Tuesday: 6:00 AM - 10:00 PM
Wednesday: 6:00 AM - 10:00 PM
Thursday: 6:00 AM - 10:00 PM
Friday: 6:00 AM - 10:00 PM
Saturday: 7:00 AM - 7:30 PM
Reservation Line Hours
Monday: 6:00 AM - 6:00 PM
Tuesday: 6:00 AM - 6:00 PM
Wednesday: 6:00 AM - 6:00 PM
Thursday: 6:00 AM - 6:00 PM
Friday: 6:00 AM - 6:00 PM
Saturday: 8:00 AM - 5:00 PM
Sunday: 8:00 AM - 5:00 PM
*Holiday Reservation Line Hours: 8:00 AM - 5:00 PM
Description:
Provides reservation-based, door-to-door transportation for certified ADA passengers. Serves individuals whose disability or health condition prevents them from using fixed-route service. Trips are provided within the same hours and geographic area as fixed-route service.
NOTE: Passengers must be ADA Paratransit Certified. Call the Regional Transportation Authority (RTA) ADA Paratransit Certification program to request an application and schedule an in-person eligibility interview.
Eligibility:
Passengers must be ADA Paratransit certified through RTA
Languages:
- Spanish
- Polish
Program Fees:
Set Program Fee:
- One-way fare $3.25
- Booklets of 10 tickets can be purchased through Pace for $32.50
Payment Methods:
- Accepts cash only on-board; must be exact change
- Accepts payment via Ventra App; payment must be made at time of reservation
Intake Process:
- To apply for certification, call the RTA ADA Paratransit Certification program to request an application and schedule an in-person eligibility interview
- Once certified for ADA paratransit, rides can be schedule by phone or by using the Ventra App one day in advance
Documents Required:
- ADA Paratransit certification
Contacts
Program Contact Information
Pace Main Office
Program Contact Information
(847) 364-7223
Phone Numbers
RTA ADA Paratransit Certification Program Phone
(312) 663-4357
North and Central Lake County Reservation Line
(800) 201-6446
Southeast Lake County Reservation Line
(800) 554-7599
Address Listings
Physical
Confidential Location
Arlington Heights, IL 60005
Mailing (Primary)
550 West Algonquin Road
Arlington Heights, IL 60005
Handicap Accessible?
Yes
Wishlist:
None
Volunteer Opportunities:
None
Date of Official Change:
June 20, 2025
Related Resource
Services
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Geography Served
- Illinois
- Lake County
- Lake County
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