Description:

Offers reservation-based transportation services for seniors and individuals with disabilities. Provides curb-to-curb service. All buses are wheelchair accessible and equipped with lift ramps.

NOTE: Individuals with disabilities must be ADA Paratransit Certified. Call the Regional Transportation Authority (RTA) ADA Paratransit Certification program to request an application and schedule an in-person eligibility interview.

Eligibility:

- Seniors 60 years and older, OR
- Individuals with disabilities of any age (must be ADA Paratransit Certified); passengers under the age of 16 must be accompanied by an adult
- Rides must either originate or end within Lake County boundaries

Languages:

Interpreter services available

Program Fees:

Set Program Fee:
- $2.00 one way for rides under 5 miles
- $4.00 one way for rides 5-10 miles
- $6.00 one way for rides over 10 miles

Payment Methods:
- Accepts cash only on-board; must be exact change
- Accepts payment via Ventra App; payment must be made at time of reservation; rider must present physical Ventra Card at pick-up

Intake Process:

- Schedule a reservation by phone or using the Ventra App at least two hours or up to seven days in advance
- Rides are first-come, first-served
- Depending on availability, rides may be available within a 10-minute notice

Documents Required:
- Seniors must provide date of birth at time of reservation
- Individuals with disabilities must provide RTA Reduced Fare Permit number or ADA Paratransit ID number at time of reservation
- Ventra Card, for those making payments using the Ventra App (physical card must be presented at pick-up)

Contacts

Phone Numbers

Address Listings

Handicap Accessible?

Yes

Wishlist:

None

Volunteer Opportunities:

None

Date of Official Change:

June 19, 2025

Related Resource