CITIZENS UTILITY BOARD (CUB) - Consumer Hotline Program

Address

309 West Washington Street
Suite 800
Chicago, IL 60606

(800) 669-5556

www.citizensutilityboard.org

Service Hours
Monday: 9:00 AM - 4:00 PM
Tuesday: 9:00 AM - 4:00 PM
Wednesday: 9:00 AM - 4:00 PM
Thursday: 9:00 AM - 4:00 PM
Friday: 9:00 AM - 4:00 PM

Description:

Assists individuals submit a complaint against their utility company. Services ensure consumers have safe, reliable utility service at reasonable rates, protecting against fraud, and promoting the health of Illinois' economy.

Eligibility:

Open to all.

Languages:

Spanish

Program Fees:

No fee.

Intake Process:

Call for assistance or visit the website to complete an online complaint form. No walk-ins accepted.

Documents required:
- Copy of utility bills.

Contacts

Program Contact Information

Primary Contact

Program Contact Information

(800) 669-5556

Phone Numbers

Toll Free Hotline

(800) 669-5556

Address Listings

Mailing

309 West Washington Street
Suite 800
Chicago, IL 60606

Physical (Primary)

309 West Washington Street
Suite 800
Chicago, IL 60606

Handicap Accessible?

Yes

Wishlist:

Volunteers.

Volunteer Opportunities:

1. Join CUB!€™s volunteer team! It!€™s the perfect opportunity to learn more about key utility issues that impact your pocketbook!€”and champion lower rates for the rest of the community.

Accepts volunteers who are court-mandated to complete community service.

Contact Name for Volunteer Opportunities - Matt Harvey at 312-292-5867 or mharvey@citizensutilityboard.org

Date of Official Change:

November 5, 2019

Geography Served

    If a location is grayed out it means that only certain areas within it are covered. The areas with complete covereage are listed in black.

  • Illinois
    • Lake County
    Click here to see this service (DD-1500.9650) and related services within the Service Tree.

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